FAQs

Where are you located?

We are located in Boise and serve areas throughout Idaho including the Treasure Valley, McCall, and Sun Valley regions.

What is the reservation process?

We are here to help you design a stunning tablescape for your next event!  Look through the website for ideas, or give us a call and get expert advice on how to achieve the style and design you have in mind.  Once you've decided on your rental items, bookings can be done through the website or over the phone.  Our rental prices are for a three day period, so begin by choosing an item to add to your order, then selecting the day prior to your event through the day following your event on the calendar pop-up.  You can then continue to add items to your cart.

Once you are ready to place your order, go to your cart to complete the process.  A non-refundable reservation fee of 50% of your total is required in order to secure your date.  Payment is securely made via PayPal.

Orders are confirmed once the terms of the rental agreement are accepted and the deposit has been paid. The remaining 50% balance is due 14 days prior to your event.

 

I'm trying to book online, but my date is blocked out.  Why?

Orders for events coming up within two weeks must be done over the phone or through e-mail correspondance.  We want to make sure we can accomodate your order, especially if it requires delivery!

 

I need a higher quantity of a rental item.  Are more available?

If you are needing additional items above the quantity available on your date, please contact us.  We may be able to special order items for your event, such as additional linen napkins or glassware.

 

I'd like to look at the rental items in person.  Is this possible?

Absolutely!  Contact us via text, e-mail, or phone call to set up an appointment.  Appointments are available Wednesdays through Fridays, 11:00 am to 6:00 pm, and most Saturdays.  Let us know the date and time you would like to book an appointment when you contact us, and we will let you know if that option is available.

 

Do you deliver?

Flying China provides delivery services up to 3 hours from Boise, ID. Delivery charges vary depending on the location of delivery and pick-up. The delivery fee includes delivery and return pick-up at the end of your event. Prices and the option to add delivery can be found by clicking on your cart.  Our normal delivery days are Tuesday through Sunday.  For delivery locations more than an hour outside of Boise, delivery and pick-up must happen on the same day (delivery in the morning and pick-up the same evening).

If your heart is set on vintage china for your event, but you are outside of our normal delivery range, please give us a call and we will do our best to work with you!

Can I pick up items myself?

Yes, but please keep in mind you’ll need plenty of inside cargo space to safely transport the items. We do not allow items to be transported in the beds of pick-ups or in trailers. You are responsible for all rental items during the rental period, including the transport time.

Pick up times are available the day before your event from 12:00 pm-3:00 pm. Return times are the day after your event from 12:00 pm-3:00 pm.

Can I make changes to my order?

As long as items are not reserved by another client, you can make quantity changes (plus or minus 25 settings) to your order up to two weeks before your event date. All rental orders must be finalized at least 14 days prior to the event date with payment in full.

How long is the rental period?

The rental period is typically three days (the day before through the day following the event). However, we are flexible and can discuss the specific needs for your event.

What if something breaks?

Accidents will happen. Because of this, we require an incidental fee of 8% of your order total.  For damage that exceeds the 8% damage fee, three times the rental rate of the damaged items will be billed seperately.

 

Do I have to wash everything myself?

Nope, we do the washing. However, you will need to wipe or rinse the dishes and flatware, removing food and debris, before repacking in the crates or bins. Repacking directions and a checklist will be provided upon delivery. Be sure to make arrangements with your caterer, event coordinator, or family and friends to manage the wiping and packing.

Will you set the tables?

No, we do not offer table setting services at this time.